Frequently Asked Questions

About Time

For Canada, United States and Territories only; all other countries may require additional charges and will be handled personally by our sales department. For special shipping requirements please contact us by phone at 1-888-798-7446. 

Most orders are produced, packaged, and shipped approximately 3 – 5 days from the time of your order. Additional time may be required for some projects and orders. Let us know when you require urgent service.

Alphabet Letters

Yes, in addition to 0-9 numbers, we also carry the entire A-Z alphabet, many symbols and punctuation marks in all listed styles and sizes.

Durability

All of our finishes come with a lifetime warranty.  Having said that, Anodized Aluminum finishes are the more durable.

Finishes

Natural Satin Aluminum has a clear coat on top, which makes it glossier, as seen on the FINISHES page.

Return Policy

All of our cast metal letters and numbers are made after the order is received.  It does not make sense to stock all numbers and letters in over 40 styles x 10 sizes x over 20 finishes.  But, as a service to you, we will offer a credit of 50% on returned items.  You will have to pay the shipping charges. Custom Jobs We can make pretty much any style in any size and finish.  Some of the non-standard finishes are: Stainless Steel, Copper, Brass, and Hot Roller Steel.

Recommended Sizes

The average size we sell is probably 5 inches.  Some people go smaller, some people go bigger.  We have even sold 15" numbers for a house address application.

International Orders We can ship anywhere in the world.  We can calculate the freight charges, but there might be additional customs taxes/duties/brokerage fees/etc imposed by your government or customs clearing agencies.

Lifetime Warranty

All our cast metal products carry a Lifetime Guarantee.  This means should a letter fade, break, or contain any defects, we will refinish or replace the defective material at no cost to you, as long as the letters are installed on their original location.  Keep in mind that all exterior letters will require some maintenance to retain their original luster.  All metal letters and numbers should be periodically cleaned with a good dish soap and water to remove any dirt or pollutants gathered from the environment.  Should the face of a metal letter get scratched, the polyurethane coating can be revitalized using a good car wax.

Payment Methods

We accept only VISA or MASTERCARD credit cards.  You could also get an estimate and mail us a check.  
Spacers
Spacers are the little rings that go over the studs to make the numbers/letters stand off the wall.  They come in a variety of sizes.  You could also order several sets of spacers of varying sizes.   

On Site Installation

We do installations.Please call for a quote.

Please do not hesitate to call us at 1-888-798-7446